Author: Raffyrico

SSS tops agencies with highest 8888 resolution rate

The Social Security System (SSS) has achieved the highest feedback resolution rate of 91.33 percent based on the 1st Quarter 2017 Citizen Hotline 8888 Report by the Civil Service Commission (CSC).SSS President and Chief Executive Officer Emmanuel F. Dooc said the pension fund resolved 1,170 queries, complaints, and requests out of 1,281 calls endorsed by Hotline 8888.“Although SSS got the most number of feedback, our team from the Member Communications and Assistance Department were able to resolve them immediately,” Dooc said. “Regardless of the severity of inquiry or complaint, we ensure that we act on it promptly and accurately as we give our best to provide wide-range of SSS benefits and services to over 35 million members,” he added. Among the top concerns resolved by the SSS were documentation hassle, clarification on SSS procedures, and slow processing of benefit claims for which Dooc advised members to always keep their personal records updated and make amendments as soon as possible to avoid delays in processing. “For example, if the retiring member has discrepancies in his date of birth or name, he should correct it now for easier processing of his retirement benefit,” he said.  The 8888 resolution ranking was presented by the Office of Cabinet Secretary Leoncio “Jun” B. Evasco Jr. in Malacanang last [ ]June 16, 2017. Ranking second is Home Development Mutual Fund, with 82.94 percent, followed by...

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Manila Fire District Conducts 1st Manila Fire Brigade Summit

To strengthen the firefighting capability of the City of Manila, Manila Fire District Marshal Superintendent Antonio N. Razal Jr. spearheaded the launching of the 1st Manila Fire Brigade Summit at Sta. Cruz, Manila last June 27, 2017. A total of 335 fire volunteers from different barangays within the City of Manila attended the said event and pledge their commitment to preserve the City against destructive fires. Also present on the said event are different department heads of the local government of Manila which include Atty. Ericson Alcovendaz of the Office of the City Administrator, Mr. Dennis Alcoreza from the...

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400 LGUs nationwide still need fire trucks – DILG

Around 400 municipalities nationwide still do not have their own firetrucks to immediately respond during fire emergencies, according to the Department of the Interior and Local Government (DILG). DILG Officer-in-Charge Catalino S. Cuy feels sorry that some of these towns could have been the recipients of the 24 new Rosenbauer fire trucks that remain stuck in the Port of Batangas since April this year. The said 24 units are part of the second batch of Rosenbauer fire trucks from Austria which are now the subject of a pending petition before the Supreme Court, questioning the firetrucks deal. “With the said firetrucks, these towns should now have been in a much better position to provide timely and efficient fire services to their constituents,” said Cuy. He, however, explained that the Department is in active consultation with the Office of the Solicitor General which has advised the DILG to wait until the issue is resolved by the Court before proceeding with the firetrucks distribution. “The fire trucks are really of superior quality but we could not just push through with the distribution right away because of the current situation,” he noted. He said that the deal with Austrian government was entered into by the Department with clearance from the Department of Finance (DOF), Department of Justice (DOJ), Bangko Sentral ng Pilipinas (BSP), and the National Economic Development Authority (NEDA). The Department...

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NAPOLCOM sets special PNP promotional exams

The National Police Commission (NAPOLCOM) announced the conduct of Special PNP Promotional Examinations for police officers who are about to be attrited due to non-promotion. The period of filing of applications started on June 27 until July 17, 2017. NAPOLCOM Vice-Chairman and Executive Officer Atty. Rogelio T. Casurao said that the special promotional exams scheduled on July 30, 2017 are open exclusively to all PNP uniformed personnel (Police Officers, Senior Police Officers, Police Inspectors and Police Superintendents) who are college graduates and who were not promoted for at least nine (9) years as of December 31, 2017. Application forms and index cards can be obtained for free at any NAPOLCOM Regional Office nationwide. They may also be downloaded from www.napolcom.gov.ph. Applicants may file their application forms personally at any of the 18 NAPOLCOM Regional Offices nationwide indicating their choice of examination center, i.e., Makati City (NCR), Cebu City (Region 7), Tacloban City (Region 8), Zamboanga City (Region 9) and General Santos City (Region 12). Applications received through postal mail shall not be processed. Application form must be accompanied by the following documents: two recent, identical and color 1”x1” ID pictures with white background and complete name tag (indicate the rank before the name); one legal size window envelope with P20 worth of mailing stamp; certified true copy of Attested Appointment, Plantilla Appointment or PNP Absorption Order; and Report of...

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SSS formally opens its newly-relocated branch in Capiz

ROXAS, CAPIZ-The Social Security System (SSS) formally opened its newly-relocated branch office in Roxas City on June 28, 2017, serving about 2,450 employers and more than 33,500 members and pensioners in 578 barangays. “As the provincial capital of Capiz, I think it is our job to create bigger branches to accommodate the increasing number of SSS members and employers in Western Visayas,” SSS President and Chief Executive Officer Emmanuel F. Dooc said. The recently-upgraded branch office is now located at the ground floor of CityMall Roxas along Arnaldo Boulevard. Meanwhile, SSS has also established a service office (SO) in Robinson’s Place Roxas, which is also under SSS Roxas branch. Among the full-range of services offered by SSS Roxas are issuance of social security (SS) number; receipt and processing of member and employer data change request; receipt and processing of benefit claims and salary loans; receipt and processing of E-R3 and E-ML2; receipt of web registration and resetting of account; and receipt and processing of Annual Confirmation of Pensioners (ACOP). With an average of 983 transactions per day, SSS Roxas created additional facilities such as Unified Multi-Purpose Identification (UMID) Card capture, E-center, tellering facility, medical evaluation and bayad enter. “Results of our customer satisfaction surveys suggest that SSS has to further improve our facilities and services in Visayas branches. That’s why the current management does not only focus on the...

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